Problem with order. Contacted twice over email!

[J-slide]

@SRx had a problem with 1 of my products. Contacted the admin over email 2 times now with no response. Not gonna make the business public but please get back to me as soon as possible. I know you’re a good company and will make this right.

 

[MormonMuscle]

@Bigmurph will help you out

 

[PHD]

Following this. Maybe due to weekend some people take off. Keep us posted during week

 

[SRx]

First we aware of any current issues, please reach out via PM on here or via email [email protected]

 

[J-slide]

Email sent

 

[Ironside]

You don’t want to make it public but you post on a public forum? I’m confused.

 

[J-slide]

The problem it self I don’t want to make public but I didn’t know how to message privately on here. SRX took care of it very professionally and courteously though so doesn’t even matter :+1:t2: Issue isn’t even one worth mentioning esp with great customer service like this. Thanks @SRx

 

[Ironside]

I had no doubt SRX would square things away

 

[John]

I laughed, good job Marine.

 

[MormonMuscle]

Srx is good shit. Glad yall made it to ug

 

[J-slide]

UPDATE: so the reason SRX wasn’t answering me at first is because I was contacting the admin email not the rep… and apparently since the domain name changed they don’t even use the admin one anymore so yeah… my bad SRX

 

[Bigmurph6]

I appreciate you letting us know what happened.
Keep us updated with your progress. Let us know how you feel about the quality in a review once you’re done using the products.